Refund policy
1. Nature of Product — Important Note
Due to the nature of our product (nicotine pouches — a consumable, single-use item), and in line with hygiene and safety regulations, we cannot accept returns or exchanges of opened or used products, except in cases of damage, defect, or error on our part.
2. Eligibility for Returns
You may request a return/replacement within [7] days of delivery if:
• The product received is damaged or defective
• You received the wrong flavor, strength, or item
• The package was tampered with or seal broken on arrival
To be eligible, the product must be unopened, unused, and in its original packaging, along with proof of purchase (order ID).
3. Non-Returnable Situations
• Change of mind after opening a can
• Products damaged due to misuse or improper storage after delivery
• Orders past the [7]-day window
• Any promotional/sample items included free with an order
4. How to Request a Return
1. Email [norindiaofficial@yahoo.com] or WhatsApp [+91 7657801205] within [7] days of delivery with your order ID and a photo/video of the issue.
2. Our team will review and respond within [48] hours.
3. If approved, we’ll arrange a reverse pickup (where serviceable) or ask you to ship the item back — return shipping costs for defective/wrong items are covered by us.
5. Refunds
• Once the returned product is received and inspected, we’ll notify you of approval or rejection.
• Approved refunds are processed to your original payment method within [5–7] business days.
• For COD orders, refunds are issued via bank transfer/UPI — we’ll collect your details during the return process.
• Shipping charges (if any were paid) are non-refundable unless the return is due to our error.
6. Cancellations
• Orders can be cancelled free of charge before they are shipped. Contact us immediately at [norindiaofficial@yahoo.com].
• Once shipped, orders cannot be cancelled but may be eligible for return per the policy above upon delivery.
7. Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, contact us within [48 hours] of delivery with photos — we’ll prioritize a replacement or refund at no extra cost to you.
8. Contact Us
For any return, refund, or order issue:
Email: [norindiaofficial@yahoo.com]
WhatsApp/Phone: [+91 7657801205]
Hours: [ Mon–Sat, 10am–6pm IST]